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  • Jon Mountjoy
  • Jon Mountjoy
  • Interested in technology, communities, anthropology, evolution, cognition, genetics, memetics, sociology, languages, food, friends, coffee and life.
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  • Posts tagged social network
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Every social network needs a devil's advocate or a bad news bot

We should be actively engineering our social groups (thinking enterprise 2.0 here - social networks at work say) - to permit bearers of bad news by giving them a status that reinforces that their message is for the good of the group.  At least, that's my proposal.   Here's why:

Here are a few tenets of groups and being liked:
  1. Overwhelmingly, we like to be liked.  We like to be part of a group too. 
  2. You will be looked on more favourably by a group if you do something positive for that group.  The opposite is true as well.  
  3. There is research to suggest that "the reluctance to transmit information is directly dependant on the inferred desirability of the message for the potential recipient." See the MUM effect for more on this quote and the effect.
  4. Association with a positive or negative message/event is enough - you don't actually have to be/do the positive message/event - you simply need to be associated with it. This is why many folk pay good money for those Super Bowl adverts. The watchers are having a great, memorable, positive experience.  Simply watching an ad in the midst of that positive experience is good enough for you to feel more positive about that brand (in general). In its negative form, "Don't shoot the messenger" and all that.
One further tenet here is that I'm working on the premise that a group would be stronger if they absorbed some piece of bad news and treated it as positive - as another element of the puzzle to solve, not as a hurdle.  

Here's an example: You're in a group of wine tasters on a business network.  They're your peers - you go around tasting and rating wines - and work for the same business - a highly competitive one that isn't doing too well.  You've just discovered some research that indicates that most of your fellow wine tasters are pretty bad - they don't have the genes for tasting bitter (they've got, (like me - 80% chance), the CC genotype of the TAS2R38 gene).  Do you share this on the network, or do you rather tell your good friend, one of the other tasters?

Proposition:
  • Many social networks among peer groups, colleagues, businesses will automatically create a culture in which bad news is suppressed.  
In other words, people will tip-toe around the bad news, phrase it in a weak positive light, or rather share it with their close friends than the group itself.   

But creating that kind of social feeling (this is bad news but hey, it's for the greater good) is pretty hard.  By default we aren't wired that way - by default we want the group to feel good about us.  After all, my colleagues are in the group, my boss, and so on (or my family, my friends, and so on - depending on context).  So by default, the reluctance to share this information is going to lead to a suppression.

What I'm suggesting is that we solve this by providing some kind of official title, a positive status symbol, to bearers of bad news - make it expected that they yield bad news.  This might counteract some of the ill will I will harbour for that bearer.

Or perhaps have an anonymising "bad news bot" that posts the bad news on behalf of someone.

Thoughts?
Tagged design psychology social network
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Facebook to severely wound LinkedIn and foursquare?

Why do folk use Facebook?  To look at photographs of their friends, to connect, to chat, to interact with people (and brands), to establish relationships, to provide an identity for themselves, and yes, to do business too.  

Why do folk use LinkedIn?  To look at profiles of their colleagues, would-be colleagues, to establish relationships, to provide an identity for themselves.

These are all social networks.  They all let me engage with others, with LinkedIn having a more business orientation, with Foursquare having location orientation, and Facebook having a bit of everything.  At the heart of all of these are (simple) relationships.

Facebook on LinkedIn

Facebook is the elephant of course, though LinkedIn is reasonably sizeable too.  But Facebook has the relationships.  Not all of the business ones, not yet, but announcements like this may change some of that:

BranchOut launched this evening, a new Facebook application that makes career networking a snap. The application unlocks massive amounts of career data about my friends and friends of friends that was just impossible to get to before.

Search on a company name and see which of your Facebook friends work there (or used to). If those friends have installed the app, you can also see how many of their friends have worked at that company. You can then reach out to them for an introduction if you like.

via techcrunch.com
Drives like this, together with the slow realisation in work places that humans are multi-faceted complex animals with a private and public life, are probably going to result in more folk using Facebook for "work" relationships as well as "friend" relationships. 

Facebook on Foursquare

Similarly, while Foursquare is king of the block, Facebook has more of the relationships.  If they add location, as promised by the following article, well....

Information has leaked that Facebook is set to roll out location-based features for users and brands as soon as this month. According to Advertising Age, users could see location options any day now.

These features include the ability to check in at various locations, including retail spots and restaurants. We’re unclear as to whether users will be able to add or customize their own locations, but we are fairly positive that this move will put Foursquare, Brightkite, Gowalla and other location-based services in an uncomfortable position.

via mashable.com
Foursquare are brilliant at what they do.  Gowalla is cool. Glympse is innovative.  But the more of my network the have, the more useful they'll be. 

The Power is in the Network

Network effects make these things useful.  I installed BranchOut and found it somewhat useful, even though none of my friends are on it.  (If a friend doesn't join, you don't get "friend of a friend" data).  If Facebook records our business data with a semantic edge, as they're doing with Like buttons, movies and IMDB for example (when you Like a movie on IMDB, Facebook notes that you liked it, but also notes that it's a "movie" and not just a "page" on the internet), then what's to stop it swallowing LinkedIn?  

Likewise, if they add location check-in, Facebook will immediately be more useful (to me) than Foursquare - the more people who use it (and there are more on Facebook) the better.  Network effects.  

I don't know how you can compete in the face of a monopoly on our social graph.  We need competition, but the right now the power is in the network, and we don't own it.

Tagged Facebook LinkedIn foursquare semantic web social network
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